When you finally get the keys to your new property in Spain it can be hard to imagine that anything can go wrong. It is only when you get back to the UK that doubts and anxieties can set in.

What if it is not secure?
What if it floods? (This happened to one of our properties with a faulty water purifier system).
What if the property is broken into?.

Keyclean Property Management is in a unique position to take away your concerns and offer you peace of mind. We will be your point of contact overseeing the welfare of your property and keep you regularly informed and reassured.
We are able to offer our customers a large selection of services, over and above those of our Full Management package, all of which will be carried out by our specialist teams to the same exacting standard you can expect throughout our company.

Key Holding
We will hold the keys of your property and upon request make them available to visiting guests or tradesmen. This is normally for owners who do not regularly rent out their property or want any other kind of service. We charge 10 Euros per month for this service. We can also arrange for one of our team to be at the property to meet visitors or tradesmen at an extra cost.

24 Hr Emergency Key Call Out Service
We charge an initial first hour call out fee, anything after that will be charged on a per hour basis plus locksmith costs. New locks will be fitted if required at cost of replacement lock and installation charges. If the person residing in the property locks the keys on the inside of the door and is unable to gain access, (as in our experience has happened before), the locksmith will need to gain entry via the doors by drilling out the old locks, additional costs will then be incurred.
All of the above costs are paid by the person residing in the property at that time and not the owner, unless of course there has been a break in, in which case the owner is responsible for all costs which can then be redeemed from his insurance company.

Call Out Service
This service can be used to liaise with tradesmen and receive deliveries, gain access to the property to carryout maintenance and repairs or an emergency. We charge a call out fee per visit which includes waiting for up to 1 hour. Anything after that will be charged on a per hour basis.

Welcome Packs
We would highly recommend welcome packs particularly when arriving on late night or Sunday flights or even on a Fiesta day. Our charge is 15 Euros and for this you would receive the following items. Water, tea, coffee, milk, sugar, bread, butter, preserves, cereal, wine, coke, orange juice and beer. You can of course customise the packs to your own individual requirements or for a special occasion with champagne and flowers.

Baby/Toddler Equipment
We can offer a baby equipement rental service (subject to availability) providing high chairs, travel cots, baby bedding, buggies and car seats.

Repairs and Maintenance
During the course of your normal property inspections various maintenance/repair situations may arise. These will be notified to you immediately and we will be happy to provide you with our own, most competitive quotations.

Garden Maintenance
We are pleased to be able to offer a professional garden maintenance service.
Weekly - watering, deadheading, cutting back, pruning, border tidying/weeding, lawn mowing. Purchase of plants (at an extra cost to the owner) and planting, if required.
Keyclean Property Management also have a full landscape service including water features, tiling and the ever popular decking options.We can also advise on which types of plants and trees that are appropriate for your house and the environment that we have here in Spain.

New Build Snagging
As part of our full management package we will inspect the property thoroughly and draw up a snag list that we will present to the builders and site offices for rectification. We will liaise closely with them ensuring the snags are carried out as quickly as possible.

Car Hire
As part of our endeavours to provide superb customer care we can arrange car hire from Solimar Car Rental for you or your guests. Following a simple procedure a suitable vehicle can be collected from the airport ready for your arrival along with directions to your holiday home.

Airport Pick up Service
We can quickly and simply arrange for you or your guests to be picked up from any airport and chauffeur driven to your holiday home. Prices start at just 15 Euros so please contact us for more information.

Pool Maintenance
If you are one of those owners lucky enough to have a pool then please speak to us about our yearly pool maintenance contracts that will keep your pool in pristine condition. It is very important to keep the chemical levels correct especially if you are renting the property and also to make sure that you get an all round service and not simply a pool clean . It doesn´t take long for a pool to go green but it takes a while to get it back to normal after poor pool maintenance. If you are planning to purchase a home with a pool then please speak to us for a quotation on the yearly maintenance cost.

Window/Grill Cleaning Rates
Windows, frames and grills are cleaned once a month or as required. The rate is dependant on the size of the property.

Cleaning & Laundry
We can provide all types of cleaning services from departure cleaning, linen change, end of year cleaning, builders clean, refresher cleaning (prior to arrival) and external cleaning (patios, terraces, furniture, etc.). We are always happy to offer special/tailor made cleaning to your requirements including a dry cleaning service for your clothes if required.
Compared to most management companies our cleans are carried out to a standard that would be considered a "Spring Clean".

Maid Service
A midweek or weekly maid service can be arranged for you or your clients at convenient times to suit you or your guests schedule. This will add the feeling of luxury to anyone´s stay. The cost of this is paid for by the guests or can be incorporated within the cost of the holiday if required.
15€ per hour plus 7€ per person for laundry.

Oven Cleaning
A full intensive clean of the oven for 30€.

Patio, Terrace & Pool Jet / Pressure Washing
Using a high powered pressure washer we can clean patios, terraces and pool areas. On arrival at your holiday home after a tiring flight we know that the last thing that anyone wants to do is sweeping the dust from the patio. Alternatively if a jet wash is not required we can clean all patios prior to arrival of guests. Prices start at 15€ depending on the size of property. Let us take that burden away from you.

Marble / Tiled Floor Machine Polishing
We are able to offer a quotation upon request for this specialist service.

HOME SERVICE
We understand that sometimes it is those little extras that make the difference to your peace of mind. At Keyclean we have designed a comprehensive list of additional home services. This list is not exhaustive by any means and we hope to alter and add to it as we continue to evolve and innovate. We pride ourselves on being able to offer a service which is both professional and personal to all of our clients.
Our additional services include:

• Translation Service
• Fax and Photocopying Charges
• Full Inventory
• Furniture & Electrical Goods Shopping Trips
• Property Styling

Property Stylists
Having successfully staged a number of our rental properties which has left us with satisfied owners and renters, we can offer you the following property styling solutions ensuring maximum rental return.

• Full house doctor service
• Home staging to "dress" your property for rental

Not to be confused with interior design, property styling is about presenting a property as an appealing product making it more appealing to renters and giving it that little bit extra than your competitors may have. It is not about spending vast amounts of money on expensive designer furnishings, but being clever with our client's budget and stretching it as far as possible.

Fax & Photocopying Charges
Our offices are happy to send/receive faxes and make photocopies on your behalf.
1€ per page to fax. 25c per page to copy.

Emergency Telephone Availability
Our office hours are 9.30 am to 6 pm Monday to Friday and 10 am to 1 pm Saturday and our staff will be only too happy to help with any enquiries or difficulties that you may have. Out of office hours we are able to offer our 24/7 service in case of emergency and a one-hour call out service for plumbers, electricians etc.

Full Inventory
We can make a full inventory of the property's contents. Inventories are essential if your second home is very much in use by guests. Also an inventory will become invaluable in the unfortunate event of a break-in or the property's contents being damaged and any resulting insurance claim. The cost of this will be 20€.

Translation Service
We are able to provide a translation service for owners and guest. This service can be very helpful if for instance you have had a break in within your property and need to attend the police station to make a report, or if you are having trouble getting a phone line installed, etc.
We can also help with obtaining N.I.E. numbers, Residencia and Notary applications.
The charges start from 30€ per hour.

Furniture & Electrical Shopping Trips
We can take the owner shopping if he signs up for one of our services. This includes going to choose furniture that suits your individual tastes and needs rather than buying a general furniture package. This gives your property individuality and does not look the same as everybody else´s. We have re-searched a lot of companies and shops and the companies we use, both English and Spanish, have a very high quality and range of products and offer discount to clients on their purchases. We can also take you to buy all your white goods, TV/DVD and lighting. For owners that do not wish the burden of spending days traveling around to buy bed linen, towels, crockery, cutlery, kettles, toasters, ironing boards etc, generally all the necessary items you will need for your house, we can take the hastle out of this for you and for a small charge have the house ready and fully kitted out for your next return.

Digital Satellite Installation
For 590€ (the standard cost whichever company you use), we can organise to have a satellite system installed showing British TV channels. We highly recommend that any rental property has a satellite system as the majority of people renting nowadays are asking for this extra. It could mean the difference between a booking and non booking.

SECURITY PRODUCTS
Security with the ever increasing incidents of petty crime is always an important decision for your Spanish home.

Alarms
At home it is normal to have an alarm system and in Spain Keyclean Property Management can help you to decide which alarm system to choose. The choices are in three forms:

• Mar Menor Alarms which are a response alarm company whereby pay for your alarm system with an additional monthly fee for a guard to respond to a intrusion on your property.
• Our security engineer can install a Mar Menor alarm which carries a 127 decible high pitched noise so that anyone entering the property has to instantly leave, this in turn activates an intruder alarm that is programmed to the mobile number of Keyclean Property Management who instantly attend the property.
• "Door/window entry alarms". This is a less expensive solution and one which has an audible sound when an intrusion happens but no guard response.
  
  Keyclean Property Management Management has engaged with this company and can liaise on your behalf to install....
  
  Security Grills
  In Spain you will notice that the majority of houses are fitted with ornate window and door security grills. This is because there is an ever increasing amount of house crime within the Costa Blanca and because we are in an environment that has a high concentration of holiday makers, they have a tendency to leave doors or windows open because of the heat and therefore entice petty house crime.
  
  Keyclean Property Management will provide a competitive quotation and organise the installation while you are back home. Please be aware that some insurance companies do not cover house contents if you do not have adequate security.